Crested Gecko Magnetic Hide: A Guide to Shipping and Returns

As a reptile enthusiast, you're probably eager to receive your crested gecko magnetic hide from Reptizoo. To ensure a smooth experience, here's what you need to know about shipping and returns.

Shipping Expectations

At Reptizoo, we strive to send out all orders within 72 hours of receipt. However, please note that actual shipping times may vary due to circumstances beyond our control. You will receive an email with tracking information once your order has been shipped. Shipping services include FedEx, UPS, and other reliable carriers.

Logistics Order Number

After uploading the logistics order number, you can track your shipment on the carrier's website. Please note that it may take 2-4 days for the order to be scanned by the carrier after dispatch.

Returns and Refunds

If you're not satisfied with your purchase, we offer a return policy for personal reasons such as 'wrong size,' 'doesn't fit,' or 'no longer needed/wanted.' However, please note that you will need to pay for shipping fees. If there's a major defect found in the product, we will bear all costs of return and exchange.

Warranty and After-Sales Service

We guarantee REPTIZOO orders purchased from our website for a period of one year, provided with a copy of the original dated purchase receipt. Additionally, customers can enjoy free spare parts replacement service once a year. However, please note that we do not accept warranty after-sales for orders from third-party platforms.

Assembly and Defective Components

Please note that all products require initial consumer assembly. If subsequent re-assembly is required to replace defective components, no compensation will be provided.

By understanding these guidelines, you can have a stress-free experience with your crested gecko magnetic hide purchase from Reptizoo. Happy shopping!

Crested gecko magnetic hide